Crossroads Earns 3-Year CARF Accreditation Demonstrating Commitment to Quality Care

Crossroads has once again earned the highest accreditation possible from the Commission on Accreditation of Rehabilitation Facilities (CARF) for all of its treatment programs.

Scarborough, Maine, April 16, 2019—

Crossroads is proud to announce that for the second time in a row, it has earned a three-year accreditation from the Commission on Accreditation of Rehabilitation Facilities (CARF), the highest accreditation possible. According to CARF, “This achievement is an indication of the organization’s dedication and commitment to improving the quality of the lives of the persons served.” Crossroads maintains compliance with high standards and is dedicated to continuous improvement to support its clients and staff.

Shannon Trainor, CEO of Crossroads, said, “This is our second 3-year accreditation and I’m so proud to be part of an amazing organization like Crossroads. I thank my incredibly dedicated staff for all the hard work they do day in and day out to assist our clients and the organization.”

The organization received accreditation for all of its programs including residential treatment for both substance use disorders and eating disorders, as well as intensive outpatient treatment (IOP) and outpatient treatment. One of the areas Crossroads was specifically praised for was upholding an elevated level of transparency and communication when it comes to clinical care issues. There is a significant collaboration and teamwork between clinical and administrative staff to improve client care.

Crossroads was also recognized for its ongoing commitment to process improvement. The organization’s strategic plan clearly outlines the overall vision, mission, and objectives and puts in place feasible plans to overcome barriers and achieve results. Data is used to drive sound decision-making and identify areas of strength and opportunities for improvement.

In addition, CARF noted both the positive reputation that Crossroads has established in the community, as well as the welcoming, safe environment that has been created throughout all of the organization’s facilities. Properties are well-maintained and support the needs of clients and staff, and evidence-based treatment is used to promote recovery and empower clients to express their feelings.

CARF also noted that the staff at Crossroads “embody the organization’s intent to help clients with eating disorders reclaim their health and their lives” through its residential and IOP programs. The staff was recognized for its commitment to quality care across all programs and emphasis on meeting each client’s individual needs. Crossroads also strives to educate the community regarding addiction and break down stigmas.

“Our treatment philosophy is focused working in the relational treatment model in order to assist clients working through their often times complex trauma histories,” says Dr. Mary Anne Roy, Crossroads’ Chief Clinical Officer. “When we offer our clients a safe and respectful environment to heal, we often witness our clients achieve tremendous growth and insights into their healthy and unhealthy relationships.”

Crossroads is proud to offer exceptional treatment for clients struggling with substance use, mental health, and eating disorders, and to maintain the highest standards for care. The organization strives to continuously improve its services and better meet the needs of clients, staff, and the community.

More information about Crossroads and our treatment programs is available online at


Crossroads is a fully accredited addiction and behavioral health treatment center located in Scarborough, Maine. It is a member of the National Association of Addiction Treatment Providers and accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF) since 2016. Clients engage in evidence-based, gender-responsive treatment to build the skills and strategies necessary to support long-term recovery. In addition to treating co-occurring substance use disorders, the facility also addresses mental health and eating disorders for more comprehensive and individualized care. Specialized programs are available for pregnant women and new mothers, as well as family and friends. Crossroads supports clients in remembering who they wanted to be and getting a fresh start through a substance-free lifestyle.