General FAQs

How long has the organization been around?

Crossroads was founded in 1974 and is well-known for its focus on women’s addiction treatment and gender-responsive approach to care. Having been in the industry for so long, the organization has developed a strong reputation for quality care and best practices. Crossroads has adapted to the changing needs of the recovery community and established a solid presence in Maine for addiction treatment unlike newer facilities which may have less experience.

Are your accredited?

Crossroads is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF) for its residential, outpatient, and IOP programs. The organization adheres to national standards in quality and care, maintaining the highest standards.

Are you licensed by your state?

Being licensed by your state means you are evaluated annually by the governing state bodies to ensure safety and compliance with all regulations. Crossroads holds a state license in all of its programs, which includes residential, outpatient, and IOP.

What is your staff-to- client ratio?

Crossroads has a staff-to- client ratio of 2:1. Low staff-to- client ratio ensures individualized treatment is occurring and clients are not lost in large groups.

Do you have awake coverage 24/7?

Having 24/7 awake coverage on premises is important for safety as often times issues may arise in the middle of the night and need staff attention. Crossroads’ residential programs are staffed 24/7 365 days with awake coverage.

Does treatment take place in a separate location you need to be transported to?

Some programs house clients in one location and then transport them to an outpatient office for treatment. Often times these facilities are not billing insurance for the residential benefit and treatment consists of an IOP or PHP level. Crossroads’ residential programs provide all clinical treatment in the house where the client resides with their clinicians’ offices on site as well. This allows women to have access to their clinicians when clinical issues arise.

What is the difference between in-network and out-of- network insurance?

When organizations are in-network, it means they have a contract with the insurance company with an agreed upon rate for the level of care provided, such as residential services. In-network contracts have criteria the organizations need to meet to maintain the contract. Out-of- network benefits means the organization does not have a contract with the insurance company which often means they set their own rate for billing the insurance company. This typically results in clients receiving a large bill for the remainder of treatment that insurance did not cover due to the high cost charged by the center. Clients may also be hit with large out-of- pocket deductibles and co-pays with out-of-network plans.

What is the difference between benefit verification check and insurance authorization?

Prior to entering treatment, your first step is to check your benefits to see if residential level of care is a covered benefit under your insurance plan and if there is any deductible you will owe prior to admission. Once a clinical assessment is completed and you meet the criteria for this level of care, a Utilization Review Specialist will contact the insurance company to obtain insurance authorization, which is needed to admit you to the program. Insurance Authorization gives the treatment center authorization to admit you and bill the insurance company for the days you are in treatment. Often times insurance re-authorizations will take place weekly during your stay.

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