Meet Our Team of Addiction Treatment Specialists

Crossroads employs a team of licensed professionals to ensure safe, healthy, and sustainable recovery practices for all clients who walk through our doors. You will find our addiction treatment specialists in Maine are here for you and your well being.

Executive Staff

Shannon Trainor chief executive officer

Shannon Trainor, LCSW, CCS


Shannon has served as Crossroads’ CEO since 2013. A licensed clinician who has held leadership roles in the behavioral health field for over 15 years, Shannon oversees the administrative and programmatic functions for the entire agency. Shannon has extensive experience working with children, adolescents and adults struggling with mental health and substance use issues and has worked as a clinical director in both outpatient and residential facilities prior to joining Crossroads.

Mary Anne Roy chief clinical officer

Mary Anne Roy, Psy.D., CCS


Dr. Roy is a licensed psychologist and certified clinical supervisor who has expertise in the co-occurring treatment of women with addiction. Her extensive career in the mental health and addiction field has provided her with the experience and knowledge necessary to provide strong leadership and direction throughout Crossroads’ continuum of care. As CCO, Dr. Roy oversees all clinical operations of the organization which includes multiple outpatient and inpatient programs.

Teresa Bendokas-Heinfeld director of systems and technology

Teresa Bendokas-Heinfeld, CADC


Teresa came to Crossroads in 2006 with a background in child and adolescent inpatient psychiatric treatment and a degree in Psychology. Teresa uses her clinical background and intimate knowledge of Crossroads treatment to oversee the design and implementation of administrative and operational systems.

Vivian Trott Finance Director

Vivian Trott


Vivian joined the Crossroads finance team in 2012 with a 30-year career working in finance and accounting departments for several Maine non-profits. In her role as finance director, Vivian oversees and manages the operating budget and monthly billing for the entire agency and provides the CEO with strategic recommendations for fiscally strong investments and operations for growth in all clinical programs and services.

Leslie Rawlings chief marketing and development officer

Lesley Rawlings


Lesley oversees all fundraising and admissions for Crossroads and manages a comprehensive and strategic marketing plan that supports the organization’s vision and goals. She brings 25 years of experience as a sales and marketing executive and over 20 years as a fundraising professional. Lesley works with individual donors, corporations and foundations in securing philanthropic support with a focus on funding client programs and services. An avid supporter of access to quality care, Lesley is committed to the mission and clients of Crossroads.

Nicole Federico


For over 19 years, Nicole has provided strategic leadership, employee/labor relations and workforce development expertise in several of her roles as a human resources manager. Nicole comes to Crossroads with a passion for building a workforce that aligns with the mission of the organization and serves to meet the staff and clients in all levels of care. Prior to joining Crossroads, Nicole served as a Senior Resources Manager with the Maine Department of Transportation. Nicole holds a MS in Organizational Leadership and is SHRM certified.

Laura Merten

Director of Compliance and Risk Management

Bio Coming Soon

Medical Staff

Jonathan Fellers medical director

Jonathan C. Fellers, MD


As a board-certified Addiction Psychiatrist, Dr. Fellers serves as the medical director who works with our clients, their families, and the health care system to promote high-quality evidence-based screening, assessment, and treatment for substance use disorders and co-occurring mental health disorders. Addiction involves both biology and psychology, and Dr. Fellers takes a particular interest in helping disentangle this complexity. Dr. Fellers completed his fellowship at Oregon Health and Science University School of Medicine, Addiction Psychiatry in 2013 and two residencies at the University of California, San Francisco and University of Virginia Health System. A graduate of Cornell Medical College in 2002, Dr. Fellers is affiliated with both Maine Behavioral Healthcare, Spring Harbor Hospital, and Maine Medical Center.

Clinical Staff

Crossroads footer logo

Sara Andreotta, LCSW, CCS


For over 10 years Sarah has worked as a clinician supporting men and women with co-occurring disorders in both inpatient and outpatient treatment settings. Sarah has extensive experience working with clients struggling with depression, anxiety, chronic relapse, trauma and PTSD. As the outpatient clinical supervisor, Sarah manages and supervises the clinicians in our Greater Portland Counseling Center who run the IOP programs and individual counseling for both mental health and substance use disorders. Sarah earned her graduate degree from Boston College in 2011.

Meghan Johnson, LCSW, CCS


Since 2020 Meghan has been providing clinical services to our clients with co-occurring eating disorders and addiction in both our outpatient and residential treatment programs. Meghan has specialized in treating clients with anxiety, depression and eating disorders and has extensive experience in a variety of treatment settings including inpatient, residential, PHP, IOP and Outpatient. She is trained in CBT and has practice working with the LGBTQ+ population and clients experiencing domestic violence. Meghan’s treatment approach is client centered, trauma responsive and strengths based by assisting clients in connecting to their true selves outside of their substance use and eating disorders. Prior to joining the clinical team at Crossroads, Meghan worked in the Boston area as a counselor with Monte Nido and Affiliates and received her training at McLean Hospital in Belmont, MA.

Jamie Williams, CADC

PROGRAM MANAGER, Back Cove Women’s Residential Program

Since 2015 Jamie has been an instrumental member of our residential staff at Crossroads. Starting as a personal care coordinator at Back Cove, Jamie has expanded her management skills to lead an interdisciplinary team of experienced clinicians and professional staff. In her role as program manager, Jamie is responsible for the day to day operations of our Portland residential program that serves adult women with co-occurring substance use and eating disorders. Jamie is a volunteer in the recovery community and has a true passion for helping women in Maine access treatment services.

Sarah Perkins, MS, RD, LD


Sarah is an experienced dietitian who works with adults with eating disorders and co-occurring mental health and substance use disorders. Sarah is committed to providing evidence-based medical nutrition therapy to her clients to facilitate nutritional rehabilitation and promote a healthy relationship with food. Sarah serves as the dietitian for all of Crossroads programs – 2 residential treatment facilities, an eating disorder intensive outpatient program and outpatient individual clients. Prior to joining Crossroads, Sarah worked at Maine General Medical Center as the Clinical Dietitian helping patients in the inpatient units to provide medical nutrition therapy. Sarah received both her bachelor’s and master’s degrees from the University of Maine and is a member of the Academy of Nutrition and Dietetics.

Sam Fessman, ADCA

Admissions Manager

Sam leads the admissions department to ensure that all client inquiries to Crossroads are met with respect and acted upon in a timely manner. Sam is responsible for a staff of 3 admissions specialist and assists with assessing clients for our residential programs using ASAM criteria. Sam joined the admissions department in 2018 and was promoted to Admissions Manager in 2021.

Crossroads footer logo

Susan Benjaminsen, LMFT, MA


With over 20 years as a practicing clinician, Susan brings expertise in Anxiety, Depression, Bipolar Disorder, Stress, Coping Skills, Women’s Issues, Codependency, Life Transitions to her role as an outpatient clinician in the Greater Portland Counseling Center. Susan works with individual clients and families using Person-Centered, Mindfulness-Based, Motivational Interviewing and strength-based therapies. Susan is a certified facilitator of The Resilience Toolkit, a mind-body mindfulness approach for relief and recovery from the effects of chronic stress. Susan is a member of the American Association of Marriage and Family Therapists (AAMFT) and Maine Resilience Building Network (MRBN).

Crossroads footer logo

Kirk Little, LCSW


Since 1992 Kirk has been working as a clinician in various settings. His experience includes working with clients with serious and persistent mental illness, including depression, anxiety disorders, bipolar disorders, schizophrenia and schizoaffective disorder. Kirk has extensive knowledge working with clients struggling with co-occurring and addiction disorders and is trained in Dialectical Behavioral Therapy (DBT), Motivational Interviewing, Psychodynamic, Relational as well as cognitive therapy approaches. Prior to joining the outpatient clinical team at Crossroads, Kirk was the Program Director for Broadway Crossings, a short-term, voluntary residential program—a Crisis Stabilization Unit (CSU)–which assisted people in crisis. Kirk is available to work with clients seeking treatment for: Addiction, Anger Management, Anxiety, Bipolar Disorder, Chronic Relapse, Depression, Divorce, Emotional Disturbance, Family Conflict, Life Transitions, Suicidal Ideation.

Chelsea Stephenson, LCPC-CC


Chelsea joined the Crossroads outpatient clinical team in 2020 to support our clients in our eating disorders IOP as well as seeing clients individually for mental health and substance use disorders. Chelsea is trained in motivational interviewing and mindfulness-based and arts based therapies. Chelsea is available to see clients in need of treatment for anxiety, depression, eating disorders, PTSD and trauma. In 2020 Chelsea received her MS degree in Clinical Mental Health Counseling from the University of Southern Maine and she is a member of the American Counseling Association (ACA).

Angela Barbato, LCSW


With over 12 years experience as a clinician supporting clients with co-occurring disorders, Angela brings a great deal of knowledge to the outpatient clinical team at Crossroads and is a graduate of Boston College Graduate School of Social Work. In addition to seeing clients for one-on-one counseling, Angela runs 2 aftercare groups for women in early recovery. Angela uses her clinical skills to treat clients with depression, anger management, anxiety, family conflict, obsessive compulsive disorder, transgender and women’s issues. Angela is available to see adult men and women in our Greater Portland Counseling Center.

Kristen Gieras, LMSW-CC

CLINICIAN, Back Cove Women’s Residential Program

Kristen joined the clinical team at our Back Cove program in 2020 and provides individual counseling to all clients in addition to running clinical groups. Prior to joining Crossroads, Kristen worked for five years at McLean Hospital in Belmont, MA treating adolescents age 14-20 who had Borderline Personality Disorder traits. Kristen is trained in CBT, DBT, dissociative disorders and depression. Kristen is passionate about interweaving evidence based clinical work with the 12-steps for women working on addiction and eating disordered behaviors. Additionally, Kristen works with her clients on taking a strengths perspective to assist each client in developing coping skills, and generating ideas and solutions so that they can begin building a life in recovery, free from addiction, ED, or any other maladaptive behaviors.

Crossroads footer logo

Colleen Keegan, MSW, CADC

CLINICIAN, Back Cove Women’s Residential Program

Colleen joined the clinical team at Back Cove in 2021 as an intern and then upon graduation, made the decision to begin her clinical career as a full-time clinician at Crossroads. Colleen supports our clients struggling with co-occurring disorders by practicing motivational interviewing and runs groups to address relapse prevention, a woman’s way through the 12 steps and building stronger relationships with other women. Colleen received her graduate degree from the University of Maine.

Crossroads footer logo

Kate Townsend, LMSW-CC

CLINICIAN, Children and Mothers Program (CAMP)

Kate has worked in the social work field for over 5 years and has expanded her training and became licensed earlier this year. As a clinician at the Children and Mothers Program in Windham, Kate supports our clients in early recovery with relapse prevention, managing their co-occurring disorders, trauma and relationship issues. Kate provides individual counseling in addition to running groups at CAMP. Kate’s experience also includes domestic violence survivor advocacy and clinical treatment of children and youth with emotional and behavioral challenges. Her work is led with empathy and compassion, and she is a strong believer in the healing potential of human connection and relationships. Kate is trained in Dialectical and Behavioral Therapy and incorporates this with her strengths-based and relationship-focused clinical perspective.

Board of Directors

Emily Semenchuk – President

Susan McKenna – Vice President

Mary Atwood – Secretary

Benjamin Motley

Jo Ann Palmacci, APRN

Aaron Waldman

Contact us and call 877.978.1667 today if you or a loved one needs help from our addiction treatment specialists.