Meet Our Team of Addiction Treatment Specialists

Crossroads employs a team of licensed professionals to ensure safe, healthy, and sustainable recovery practices for all clients who walk through our doors. You will find our addiction treatment specialists in Maine are here for you and your well being.

Executive Staff

Shannon Trainor chief executive officer

Shannon Trainor, LCSW, CCS


Shannon has served as Crossroads’ CEO since 2013. A licensed clinician who has held leadership roles in the behavioral health field for over 15 years, Shannon oversees the administrative and programmatic functions for the entire agency. Shannon has extensive experience working with children, adolescents and adults struggling with mental health and substance use issues and has worked as a clinical director in both outpatient and residential facilities prior to joining Crossroads.

Mary Anne Roy chief clinical officer

Mary Anne Roy, Psy.D., CCS


Dr. Roy is a licensed psychologist and certified clinical supervisor who has expertise in the co-occurring treatment of women with addiction. Her extensive career in the mental health and addiction field has provided her with the experience and knowledge necessary to provide strong leadership and direction throughout Crossroads’ continuum of care. As CCO, Dr. Roy oversees all clinical operations of the organization which includes multiple outpatient and inpatient programs.

Teresa Bendokas-Heinfeld director of systems and technology

Teresa Bendokas-Heinfeld, CADC


Teresa came to Crossroads in 2006 with a background in child and adolescent inpatient psychiatric treatment and a degree in Psychology. Teresa uses her clinical background and intimate knowledge of Crossroads treatment to oversee the design and implementation of administrative and operational systems.

Vivian Trott Finance Director

Vivian Trott


Vivian joined the Crossroads finance team in 2012 with a 30-year career working in finance and accounting departments for several Maine non-profits. In her role as finance director, Vivian oversees and manages the operating budget and monthly billing for the entire agency and provides the CEO with strategic recommendations for fiscally strong investments and operations for growth in all clinical programs and services.

Leslie Rawlings chief marketing and development officer

Lesley Rawlings


Lesley oversees all fundraising and admissions for Crossroads and manages a comprehensive and strategic marketing plan that supports the organization’s vision and goals. She brings 25 years of experience as a sales and marketing executive and over 20 years as a fundraising professional. Lesley works with individual donors, corporations and foundations in securing philanthropic support with a focus on funding client programs and services. An avid supporter of access to quality care, Lesley is committed to the mission and clients of Crossroads.

Nicole Federico


For over 19 years, Nicole has provided strategic leadership, employee/labor relations and workforce development expertise in several of her roles as a human resources manager. Nicole comes to Crossroads with a passion for building a workforce that aligns with the mission of the organization and serves to meet the staff and clients in all levels of care. Prior to joining Crossroads, Nicole served as a Senior Resources Manager with the Maine Department of Transportation. Nicole holds a MS in Organizational Leadership and is SHRM certified.

Medical Staff

Jonathan Fellers medical director

Jonathan C. Fellers, MD


As a board-certified Addiction Psychiatrist, Dr. Fellers serves as the medical director who works with our clients, their families, and the health care system to promote high-quality evidence-based screening, assessment, and treatment for substance use disorders and co-occurring mental health disorders. Addiction involves both biology and psychology, and Dr. Fellers takes a particular interest in helping disentangle this complexity. Dr. Fellers completed his fellowship at Oregon Health and Science University School of Medicine, Addiction Psychiatry in 2013 and two residencies at the University of California, San Francisco and University of Virginia Health System. A graduate of Cornell Medical College in 2002, Dr. Fellers is affiliated with both Maine Behavioral Healthcare, Spring Harbor Hospital, and Maine Medical Center.

Clinical Staff

Beth Caron director of residential programs

Beth Caron, LCSW, CCS


In 2014 Beth joined Crossroads clinical staff as the program manager for the Back Cove Women’s Residential Program in Portland after previously working as a primary therapist and clinical director for Banyan Health Systems in Florida, at Spectrum Program’s Broward Adult Residential. As the director of residential programs, Beth oversees all 3 of our residential programs and works closely with our program managers, medical director and staff to ensure all clients’ clinical and aftercare plans are being met.

Bryce Libby, LCSW, LADC, CCS


Throughout his 30-year career in counseling, Bryce has gained extensive experience in various management and leadership positions in the behavioral health field. Bryce has provided mental health, substance abuse and co-occurring clinical services at the inpatient, partial hospitalization, intensive outpatient program, and outpatient levels of care. In his former role with Crossroads as an outpatient clinician, Bryce developed and implemented a gender responsive intensive outpatient program for men. In addition, Bryce served as a member of our Board of Directors from 2013-2015. Bryce has maintained a strong connection to Crossroads and several of the staff over the years. Prior to returning to Crossroads, Bryce worked as a Clinical Team Lead and Substance Use Program Supervisor for Health Affiliates Maine, where he expanded outpatient clinical services and was involved in efforts to increase program visibility through marketing and networking activities. In his roles as Supervisor, Program Manager and Clinical Director, Bryce has been responsible for enhancing interdepartmental and inter-agency relationships and collaboration. Bryce received his MSW from the University of Connecticut and an MBA from Husson University.

Laura Merten



Bio Coming Soon!

Jamie Williams, CADC

PROGRAM MANAGER, Back Cove Women’s Residential Program

Since 2015 Jamie has been an instrumental member of our residential staff at Crossroads. Starting as a personal care coordinator at Back Cove, Jamie has expanded her management skills to lead an interdisciplinary team of experienced clinicians and professional staff. In her role as program manager, Jamie is responsible for the day to day operations of our Portland residential program that serves adult women with co-occurring substance use and eating disorders. Jamie is a volunteer in the recovery community and has a true passion for helping women in Maine access treatment services.

Sarah Perkins, MS, RD, LD


Sarah is an experienced dietitian who works with adults with eating disorders and co-occurring mental health and substance use disorders. Sarah is committed to providing evidence-based medical nutrition therapy to her clients to facilitate nutritional rehabilitation and promote a healthy relationship with food. Sarah serves as the dietitian for all of Crossroads programs – 2 residential treatment facilities, an eating disorder intensive outpatient program and outpatient individual clients. Prior to joining Crossroads, Sarah worked at Maine General Medical Center as the Clinical Dietitian helping patients in the inpatient units to provide medical nutrition therapy. Sarah received both her bachelor’s and master’s degrees from the University of Maine and is a member of the Academy of Nutrition and Dietetics.

Susan Benjaminsen, LMFT, MA


With over 20 years as a practicing clinician, Susan brings expertise in Anxiety, Depression, Bipolar Disorder, Stress, Coping Skills, Women’s Issues, Codependency, Life Transitions to her role as an outpatient clinician in the Greater Portland Counseling Center. Susan works with individual clients and families using Person-Centered, Mindfulness-Based, Motivational Interviewing and strength-based therapies. Susan is a certified facilitator of The Resilience Toolkit, a mind-body mindfulness approach for relief and recovery from the effects of chronic stress. Susan is a member of the American Association of Marriage and Family Therapists (AAMFT) and Maine Resilience Building Network (MRBN).

Kirk Little, LCSW


Since 1992 Kirk has been working as a clinician in various settings. His experience includes working with clients with serious and persistent mental illness, including depression, anxiety disorders, bipolar disorders, schizophrenia and schizoaffective disorder. Kirk has extensive knowledge working with clients struggling with co-occurring and addiction disorders and is trained in Dialectical Behavioral Therapy (DBT), Motivational Interviewing, Psychodynamic, Relational as well as cognitive therapy approaches. Prior to joining the outpatient clinical team at Crossroads, Kirk was the Program Director for Broadway Crossings, a short-term, voluntary residential program—a Crisis Stabilization Unit (CSU)–which assisted people in crisis. Kirk is available to work with clients seeking treatment for: Addiction, Anger Management, Anxiety, Bipolar Disorder, Chronic Relapse, Depression, Divorce, Emotional Disturbance, Family Conflict, Life Transitions, Suicidal Ideation.

Rebecka L. Hendry, CADC

CLINICIAN, Children and Mothers Program

Rebecka is a member of the clinical team at the Children and Mothers Program providing counseling and support to clients. She works one-on-one with the women in our residential program in addition to running groups using evidenced based practices. Becka has been on staff with Crossroads since 2015 and has served in several roles at the Children and Mothers Program. Her care and compassion for our clients is evidenced in her longstanding commitment to the mission of the organization.

Kristen Gieras, LMSW-CC

CLINICIAN, Back Cove Women’s Residential Program

Kristen joined the clinical team at our Back Cove program in 2020 and provides individual counseling to all clients in addition to running clinical groups. Prior to joining Crossroads, Kristen worked for five years at McLean Hospital in Belmont, MA treating adolescents age 14-20 who had Borderline Personality Disorder traits. Kristen is trained in CBT, DBT, dissociative disorders and depression. Kristen is passionate about interweaving evidence based clinical work with the 12-steps for women working on addiction and eating disordered behaviors. Additionally, Kristen works with her clients on taking a strengths perspective to assist each client in developing coping skills, and generating ideas and solutions so that they can begin building a life in recovery, free from addiction, ED, or any other maladaptive behaviors.

Board of Directors

Emily Semenchuk – President

Susan McKenna – Vice President

Mary Atwood – Secretary

Benjamin Motley

Jo Ann Palmacci, APRN

Aaron Waldman

Contact us and call 877.978.1667 today if you or a loved one needs help from our addiction treatment specialists.