FAQs for Family Members

What services does Crossroads offer?

Crossroads’ programs and services include comprehensive mental health and substance abuse assessments; individual, group, couples and family counseling; an intensive outpatient program (IOP); DEEP evaluation and treatment; Maine’s only residential program for children and mothers; short-term residential treatment for women. Group and IOP treatment are separately provided for women and men to optimize the opportunities for gender responsive therapy.

Note: Residential programs address substance abuse and co-occurring mental health problems and are for women only. All other services are offered to men and women.

Who is eligible for services at Crossroads?

Crossroads provides services to individuals 18 and older for substance abuse and mental health treatment; adolescents on a case-by-case basis for substance abuse treatment; and affected family members, significant others and friends of persons with substance abuse issues for mental health counseling.

How long will my loved one’s treatment last?

It depends on the situation and which program your family member is in. Your loved one will first participate in an evaluation and treatment planning process that is specifically geared to his or her needs and goals. Program recommendations will be made from there. More information on typical treatment durations can be found in the Crossroads program descriptions.

Will I be able to contact or visit my loved one while they are in residential treatment?

Telephone usage varies by program. Specific guidelines will be explained when your friend or family member arrives to the facility, and they have settled in they can communicate the guidelines with you. There are specific visitation schedules for each program, which will also be shared once your loved one arrives to treatment.

Is there support for me at Crossroads?

Absolutely. Crossroads offers individual counseling to those affected by a loved one’s addiction. Our focus is on the affected person’s issues and concerns rather than the addicted loved one. Therapy groups for families may also be offered at our outpatient offices. In addition, family members are often encouraged and invited to participate in family programs while their loved one is in residential treatment.

Does Crossroads provide access to medical or psychiatric services?

Yes. If medically necessary, staff will support clients in accessing medical treatment should the need arise. When clients present to treatment and already have a psychiatrist and/or medical team in place, we work hard to coordinate with those treatment providers as they will be a critical component to the client’s support system when they leave treatment. If the treatment team determines that a psychiatric evaluation is medically necessary, clients will be referred to a psychiatrist in the community.

Is there a wait list to get into your programs?

We make every effort to get clients into our programs as quickly as possible. Crossroads can typically get a person into outpatient counseling or the Intensive Outpatient Program (IOP) immediately. There can sometimes be a short wait for residential programs, but spots are always opening up. If necessary, clients will often attend IOP while waiting for a bed.

How do I pay for treatment?

Crossroads is in network with most major insurances to cover the cost of treatment. Crossroads also accepts self-pay and offers a competitive self-pay rate. Through the compassionate generosity of past patients and their families, a limited amount of financial assistance may be available to those who meet the financial needs assessment criteria. To learn more about financial assistance, talk with our admissions staff. Full scholarships are not offered.

Take the first step to remember who you wanted to be.

Greater Portland Counseling Center: 207.773.9931
Kennebunk Counseling Center: 207.467.3369
Residential Intakes: 207.773.9931, ext. 120
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