FAQs for Referrers

What is your treatment philosophy?

Crossroads’ treatment philosophy is that substance abuse, mental health and co-occurring treatment must build upon and respect people’s unique needs to focus on self-determination, choices, positive relationships and connectedness. We believe services must be provided in a secure, non-judgmental, welcoming environment that embraces cultural diversity.

How do I refer a patient to Crossroads?

You can call us directly to refer a patient to our outpatient or residential programs:

  • Greater Portland Counseling Center: 207.773.9931
  • Kennebunk Counseling Center: 207.467.3369
  • Residential Intakes: 207.773.9931, ext. 120

Referrals can also be faxed to us using our simple fax referral form or through this safe online form.

What are your business hours?

Greater Portland Counseling Center, Kennebunk Counseling Center, Crossroads administrative offices and Residential Intake offices are open Monday – Friday, 8:00am – 4:30pm.

Please note that if the local public schools are closed due to inclement weather, then the Crossroads residential intake, outpatient and administrative offices are also closed.

Is Crossroads Driver Education and Evaluation Programs (DEEP) certified?

Yes, Crossroads is DEEP certified to provide evaluation and treatment to adults 18 years of age and older.

Does Crossroads provide access to medical or psychiatric services?

All services offered by Crossroads provide counseling staff with access to medical and psychiatric consultation from our consulting psychiatrist, who is fully accredited through the American Society of Addiction Medicine. Referrals for psychiatric evaluations and medication consultation are available to clients, as well as screening and referral to appropriate medical services for routine and chronic medical conditions.

Is there a wait list to get into your programs?

We do our best to keep our clients from waiting by working hard to get them into our programs as quickly as possible. However, sometimes clients may have to wait for a while to get into our residential programs. As spots are always opening up, the wait is often short. In some cases, clients attend Intensive Outpatient Program (IOP) while waiting for a residential program spot to open up.

What payment options are offered to clients at Crossroads?

Crossroads is in network with most major insurances to cover the cost of treatment. Crossroads also accepts self-pay and offers a competitive self-pay rate. Through the compassionate generosity of past patients and their families, a limited amount of financial assistance may be available to those who meet the financial needs assessment criteria. To learn more about financial assistance, talk with our admissions staff. Full scholarships are not offered.